Store Policy

Customer Care

Welcome to The Drop TCG, your go-to destination for Japanese Pokémon booster boxes! We are a family-owned business founded and run by Donny Slabs and his partner Deb. Our passion for Pokémon runs deep, and we've turned that love into a thriving online store to share the excitement with fellow Pokémon enthusiasts like you.

About Us: At The Drop TCG, we understand the thrill of opening a new Pokémon booster box and discovering rare and exciting cards. Donny Slabs and Deb, the heart and soul of our family-owned business, are dedicated to bringing you authentic Japanese Pokémon booster boxes straight from the source. Our commitment to quality, authenticity, and customer satisfaction sets us apart.

Why Choose Us:

Authenticity Guarantee: We take pride in providing genuine Japanese Pokémon booster boxes, sourced directly from reputable suppliers.
Passionate Team: Our team is fueled by a genuine love for Pokémon. We strive to create a community where Pokémon enthusiasts can connect, share, and celebrate their love for the franchise.
Family-Owned: As a family-owned business, we treat our customers like an extension of our Pokémon-loving family. Your satisfaction is our top priority, and we're here to ensure you have the best shopping experience.

Customer Care: Our commitment to excellent customer care is at the core of our business philosophy. Whether you're a seasoned Pokémon collector or a newcomer to the world of Pokémon, we are here to assist you every step of the way.

Personalized Assistance: Have a question about a specific Pokémon booster box? Need help choosing the perfect addition to your collection? Reach out to us, and we'll provide personalized assistance to meet your needs.
Timely Communication: We value clear and timely communication with our customers. Expect updates on your order, shipping information, and any promotions or special offers we have just for you.
Community Engagement: Join our Pokémon-loving community! Follow us on social media to stay connected, share your latest pulls, and be the first to know about upcoming releases and promotions.

Contact Us: Donny Slabs, Deb are here to make your Pokémon collecting journey memorable and enjoyable. If you have any questions, concerns, or just want to share your latest Pokémon adventures, feel free to reach out to us at info@thedropTCG.com. Your satisfaction is our priority, and we can't wait to be a part of your Pokémon journey!

Privacy & Safety

At The Drop TCG, we take your privacy and safety seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website, you agree to the terms of this policy.

1. Collection of Personal Information: We may collect personal information such as your name, address, email address, and payment details when you make a purchase on our website. This information is necessary to process your order and provide you with the best possible service.

2. Use of Personal Information: We use your personal information to process your orders, provide customer support, and improve our services. Additionally, we may use your email address to send you important updates, newsletters, and promotional offers. You can opt-out of these communications at any time.

3. Payment Processing: To ensure the security of your financial information, we use third-party banking services to verify and process payments. Your credit card details are encrypted and securely transmitted to our payment processing partner for authorization. We do not store your credit card information on our servers.

4. Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses secure socket layer (SSL) technology to encrypt data during transmission. Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.

5. Cookies: Our website may use cookies to enhance your browsing experience. These cookies may collect non-personal information to analyze user behavior and improve our website. You can adjust your browser settings to disable cookies, but please note that some features of our website may not function properly without them.

6. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

7. Contact After Purchase: After a successful purchase, we may contact you via email to confirm your order, provide shipping updates, and ensure your satisfaction. We may also send you information about related products or services that may interest you. You can choose to opt-out of such communications at any time.

8. Changes to Privacy Policy: We reserve the right to update our Privacy Policy to reflect changes in our practices and services. We encourage you to review this policy periodically for any updates.

By using our website, you consent to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at info@thedroptcg.com

Wholesale Inquiries

At The Drop TCG, we're thrilled to offer wholesale pricing for those looking to make bulk purchases. Whether you own a local card shop, stream pack openings, or simply want to make a substantial order, we've got you covered. For inquiries about our wholesale pricing, please don't hesitate to reach out to us at info@thedroptcg.com. We look forward to partnering with you to bring the excitement of Pokémon to a broader audience.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- In-person Event Shows